Refund Policy

Effective January 1, 2026

This Refund Policy explains how returns and refunds work for physical products purchased from the Duck Recipe kitchen store, and how billing works for Duck Recipe memberships. It should be read together with our Terms of Service.

1. Kitchen Store Returns

We want you to be happy with every item you order from our kitchen store. If you are not satisfied, you may return most products within 30 days of delivery, subject to the conditions below.

Items must be unused, in their original condition, and in their original packaging with all accessories, manuals, and tags included.
Perishable items, gift cards, and any product marked as final sale at the time of purchase are not eligible for return.
To start a return, email info@duckrecipe.com with your order number and the reason for the return. We will confirm eligibility and provide return instructions, including the return address and, where applicable, a return shipping label.
Once we receive and inspect the returned item, we will issue a refund to your original payment method. Refunds are typically processed within 5–10 business days of receipt.
Original shipping charges are non-refundable unless the return is the result of our error (for example, a defective or incorrect item), in which case we will also cover the cost of return shipping.

If an item arrives damaged or defective, contact us at info@duckrecipe.com within 14 days of delivery with photos of the issue, and we will arrange a replacement or full refund at no additional cost to you.

2. Membership Cancellation and Refunds

As described in our Terms of Service, Duck Recipe memberships are billed on a recurring monthly or annual basis and renew automatically until cancelled.

30-day money-back guarantee: if you are not satisfied with your membership, contact us at info@duckrecipe.com within 30 days of your initial membership charge and we will refund that charge in full and cancel your membership. This guarantee applies once, to a member's first membership charge only.
You may cancel your membership at any time from your account settings or by emailing info@duckrecipe.com.
Outside of the 30-day money-back guarantee above, cancellation stops future renewals but takes effect at the end of your current billing period — monthly or annual, whichever plan you are on. You will keep full access to membership benefits through the remainder of the period you have already paid for, and we do not provide partial or prorated refunds for the unused portion of a renewal period.
Because Duck Recipe does not currently offer a free trial period, all membership charges are billed at the time of purchase or renewal; there is no trial charge to refund.
If you believe you were charged in error — for example, a duplicate charge or a renewal that occurred after you cancelled — contact us at info@duckrecipe.com and we will investigate and issue a corrective refund where appropriate.

3. How to Request a Refund or Return

For either a store return or a membership billing question, the fastest way to reach us is by email:

Email: info@duckrecipe.com
Mail: DUCK REEF, LLC, 24100 SW 140 AVE, HOMESTEAD, FL 33032, USA
Phone: +1 (929) 793-8256

Please include your order number or the email address associated with your membership so we can locate your account quickly.

4. Changes to This Policy

We may update this Refund Policy from time to time. The "Effective" date at the top of this page reflects the version currently in force.